CASE STUDY
The Kitchin Group
A SUCCESS STORY
Hospitality
INDUSTRY
100
EMPLOYEES
4
LOCATIONS
2025
USERS SINCE
Bringing Visibility, Clarity, Compliance and Connection with Bizimply
Overview
The Kitchin Group is one of Scotland’s most renowned hospitality groups, operating four venues – The Kitchin, The Bonnie Badger, The Scran & Scallie and Head Office – with around 150 employees. As the business expanded, managing people, rotas and communication across multiple sites became increasingly complex.
To support their continued growth, The Kitchin Group turned to Bizimply for a centralised, intuitive system that could simplify their operations and bring all their teams together. Peter Southcott, Managing Director at the Kitchin Group, said:
We wanted to centralise everything, from scheduling and communication to compliance and holiday management, in one simple, reliable system.
The Challenge
Before adopting Bizimply, The Kitchin Group relied on several separate tools, and communication across sites was largely managed through WhatsApp.
While workable, this patchwork of systems created unnecessary admin and made it difficult to maintain visibility, compliance and accuracy. HR and payroll teams were spending valuable time reconciling data, managing contracts and tracking holidays manually. Peter shared:
The Solution: Bizimply
After a detailed discovery process with Bizimply, The Kitchin Group chose to implement the full Bizimply package, including e-Signatures and Bizimply Connect.
Bizimply now provides one central hub for HR, scheduling, time and attendance, documentation and communication. Managers can plan rotas confidently, ensuring contractual hours are met and scheduled labour costs are within budget, while staff enjoy clear access to their shifts and updates via the MyZimply App. This had a great impact on Peter and his team:
“For us, it was about giving the managers the tools to schedule with confidence, and have transparency over actual hours worked v scheduled hours, compliance and keeping everything simple – Bizimply ticks all those boxes.”
Implementation and Support
Working closely with Bizimply’s Customer Success team, The Kitchin Group rolled out the system across all four locations.
Custom roles and permissions were created to meet their operational structure – from Head Office to site level – while data migration from previous WFM and HR tools ensured a smooth transition. Peter told us:
The Impact
- Centralised system replacing multiple tools.
- Improved compliance with contractual hours and HR documentation.
- Streamlined scheduling and holiday management.
- Enhanced communication through Bizimply Connect
- Significant time savings for HR and management
Looking Ahead
“We’re in a great place with Bizimply to keep growing. It’s exactly what we needed to bring everything – and everyone – together.”
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