CASE STUDY
K&Z Franchise
A SUCCESS STORY
Hospitality
INDUSTRY
200
EMPLOYEES
12
LOCATIONS
2022
USERS SINCE
Scaling Growth and Efficiency with Bizimply
K&Z Franchise has experienced significant growth over the past four years, transforming from a small franchise operation reliant on spreadsheets into a streamlined, data-driven business powered by Bizimply. Through adopting Bizimply’s workforce management platform, K&Z has achieved stronger compliance, better labour cost control, and improved employee engagement, all while positioning the business for continued expansion.
Challenges Before Bizimply
Four years ago, K&Z Franchise was a much smaller operation, and it showed in their processes.
We were still working on spreadsheets, Excel… We were having a lot of issues with people not realising they were working or rotas being changed
Manual scheduling and poor visibility over hours led to confusion, inconsistencies, and inefficiencies across their franchise network. As the company began to grow, these issues became more pronounced, making it clear they needed a comprehensive solution to manage their people, time, and data more effectively.
The Solution: Bizimply
Bizimply offered K&Z exactly what they were looking for: an easy-to-use system for managing employees, rotas, time and attendance, HR documentation, and compliance.
Bizimply is an employee management tool that helps with building rotas, HR documentation, time-off approvals, and time and attendance, including clocking in and clocking out. Bizimply works mainly as a back-office system that integrates with payroll and ATS providers.
From the outset, Bizimply’s intuitive and customisable interface impressed the K&Z team.
“Bizimply is super intuitive and super customisable to your brand and business.” – Sarah Puleston, Head of People & Culture
Implementation and Support
Transitioning from spreadsheets to Bizimply’s digital platform was a major change, but K&Z received dedicated onboarding and ongoing guidance throughout the process. Saf recalls:
“For the first 12 months, Bizimply held our hand through the process. We got that personalised feeling and support that we needed.”
This partnership approach helped ensure adoption across the franchise network, from head office to frontline staff.
Impact and Results
1. Increased Operational Efficiency
Frontline staff quickly embraced the system, appreciating how easy it was to clock in and out and the transparency it provided. Sarah told us
“People are just clocking in and clocking out. They trust it because they know that they’re getting paid for every minute that they work.”
Bizimply’s automation and real-time data have also saved significant administrative time. Mersini Chatzigiannidou, Customer Success Manager at Bizimply, recalls:
“On average, we’ve seen around 10 hours saved in admin per week, and about 5% saved in labour costs – which equals 100 happy customers”
2. Smarter Workforce Management
“A lot of my life is looking at the data that comes out to drive our strategy – to make sure we’ve got the right people in the right place at the right time”
With integrated reporting on hours, costs, and holidays, K&Z now has a clear overview of their workforce metrics and can identify both skill gaps and opportunities for redistribution. Saf said:
“It gives us a clear view of where our skills gaps are, where our opportunities are, and where our strengths are.”
The introduction of Bizimply Insights has taken this further by presenting data in an even more digestible format.
3. Improved Compliance and HR Managemen
Bizimply has become a one-stop shop for HR and compliance documentation at K&Z. Sarah said:
“It’s an extension of my HR team. It’s where I go for my right-to-work documents, compliance files, and risk assessments. We can be 100% confident that we’re compliant”
The ability to upload and tag documents, and perform multiple verification checks, ensures that every new hire meets legal and internal requirements before starting work.
“It’s crucial that we have right-to-work before someone starts and Bizimply helps with that.”
4. Employee Wellbeing and Retention
K&Z now has greater visibility into staff hours and overtime, helping to prevent burnout and improve employee satisfaction. Saf said:
“We probably weren’t aware of the hours our staff were working, whether they were being overworked, or how much overtime they were doing. Controlling that has been the single most impactful change – keeping people happier at work.”
Scaling with Confidence
For a fast-growing franchise network, scalability and simplicity are key. Bizimply makes it easy for K&Z to set up new locations quickly and efficiently. K&Z is optimistic about the future, and Bizimply remains a core part of that journey. Saf said:
“Operationally, we’ve got lots happening this year. Next year looks exciting – there’s definitely growth ahead, and we’re in a great place with Bizimply to keep growing.”
key results
- 5% reduction in labour costs.
- 10 hours saved per week in administrative work..
- Faster onboarding and setup for new franchise locations.
- Full compliance assurance with right-to-work and risk assessments.
- Happier, more balanced workforce
Conclusion
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