For many businesses, employee training can often be overlooked, especially when it comes to budget reviews and identifying what money is available to spend. However, implementing and maintaining employee training is beneficial to improve productivity, morale and job satisfaction of employees. It is easy to identify employees who have undergone training as their quality and performance of work is significantly distinct from those who have not.
In the hiring process today, for many operations they have stemmed away from the requirements of their candidates to be book smart. These companies want employees who are able to communicate, collaborate, be creative and innovative and to be able to solve problems on the go. Employers also are looking more into the background and experience an individual may have which can highlight their productivity levels, their ability to adapt and thrive in the workplace.
In addition to that, companies across the UK are leaning on new technologies to transform their business, to enhance their capabilities and to invest in better employee training, with the aim of also attracting new talent in order to solve the talent crisis. Data reports streamed from KPMG found that over 80% of companies are planning to or have already invested in emerging technologies for employee training and development.
So what are the benefits of employee training and development?
- It benefits the performance appraisals
An employee’s performance appraisal will often identify the need for development of knowledge or a skill in a particular area within their role in the business.To improve this, employee training programmes can be organised for staff members to help the employee gain a better understanding and so employee training can therefore be beneficial in identifying the areas within the business that can cause issues and work in finding a solution.
Recommended read: Benefits of conducting performance appraisals
- Allows employees to climb the ladder
Employee training programmes can also help and aid employees develop into more advanced roles at a quicker pace. They are able to take on more tasks and responsibilities within the organisation which could also eliminate the need for hiring other staff to fulfill those tasks in turn, saving you money. The employee training programmes will help them learn the skills that are required to function effectively in these higher roles. For example, if you implement workforce management software Bizimply into your business, the employee will need training on how to use the software effectively but will be able to carry out this role long term. Employee training will also provide them with the mindset that they are gaining the skills to create a solid career path ahead of them, they’ll be more inclined to provide great service to customers knowing it will also benefit their long-term goals.
- Business Operations can improve
Employee training can enhance operational efficiency of the business, it can increase productivity amongst employees whether that is individually or as a team. This is extremely beneficial when working towards goals or project outcomes – identifying and sharing set key performance indicators with your staff, combined with employee training will improve motivations to reach these targets as it highlights that you instil trust in them to achieve the desired outcomes.
- Exceed industry standards
Employee training is important in order to elicit the best practices within the industry. In turn, this is valuable for your reputation and can set you apart from other businesses’, especially if you are positioned within a competitive market. Quality of service from your employees is important throughout the entire organisation to guarantee loyal and returning customers to powerfully fuel your reputation and income.
- Happier customers
Finally, happily trained employees equals happy customers! Gallup reports in “The State of the American Workplace that trained employees who are engaged are more likely to improve customer relationships, with a resulting 20% increase in sales. So employee training is highly impactful on your businesses’ growth. As a result, your customer retention increases as well as employee retention.
Current upskilling opportunities that will benefit your business:
- Help to Grow Campaign – Take your business to the next level with the government’s new Help to Grow programme. The programme will help small and medium sized businesses across the UK learn new skills, reach new customers and boost profits.
- Hospitality Ireland have launched two national upskilling programmes for employees in the hospitality and tourism sector, which were developed by SOLAS and the Education and Training Boards (ETBs) in consultation with the Irish Hotels Federation (IHF), Fáilte Ireland and the Regional Skills Fora (RSF). The structure and content of the programme would include learning skills like customer care and management of people, operational skills, finance, sustainability and digital skills.