Sim Trava (Store Managers)
THE STORE MANAGER'S SUCCESS STORY
Sim Trava is a Costa Coffee franchise that operates 34 stores across the North of England, employing around 400 people.
We spoke with two store managers at Sim Trava to learn about their experience using the system and the changes that it made to their role. We gained an insight into how Kat and Dave managed their stores before using Bizimply & how the change has impacted their duties.
Kat and Dave have been working with Sim Trava for over 10 years. They have always been used to the paperwork processes and working off spreadsheets.
They did have a system in place to monitor employees hours, but the information was never accurate, which made more work for the store managers.
Implementing Bizimply, a cloud-based solution, was a big change for both Kat and Dave, considering they spent 10 years without a workforce management system.
Before considering a new software, Managers spent at least two hours completing payroll. It was a long and confusing process as employees could manipulate their time and attendance system and 99% of the time, the shifts would duplicate. They knew employees were taking longer breaks than allowed, but they had no way of tracking their break times.
When it came to creating schedules, employees were sent these through a WhatsApp chat which again, was time consuming and messy. As well, both managers had to contact head office regarding any holiday information to minimise errors on the other end which only used up more of their time which they would have preferred to spend on the floor.
With their old system, it took two hours to download reports which they both agreed was; “extremely inconvenient and frustrating”.