Charting Recovery For Companies And Leaders Beyond COVID
What will the road to recovery look like for companies and leaders as we slowly but surely return to normal?
Fionnuala Hegarty
March 12, 2021
HOME / INDUSTRIAL / CALL CENTRE
Simplify your call centre shift-based business
Keeping track of all the calls your team are making? That’s not all managers and business owners need to be aware of when optimising labour cost – it can be daunting to accurately track time worked across such a large workforce.
That’s where Bizimply comes in – simplifying the job by providing all the tools that call centre managers and business owners need to improve their people management, from better rota-building, clock in solutions and online document management.
Rota building
Build your team rotas with ease.
The Challenge: Call centres need to keep track of their staff, just as much as they would monitor their goods. With many businesses employing several team members across multiple location, it can be difficult to accurately communicate rotas across a business.
The Solution: Bizimply offers a masterful drag and drop rota creation solution for call centre managers and owners. Bizimply upholds compliance by alerting when employees are scheduled over/under hours. Our intuitive timesheets system automatically populates timecards for payroll.
Labour Cost Management
The time clock solution that's right for you.
The Challenge: Call centres need to track their staff’s activity in many ways, and this starts at the beginning and end of their shifts with clock in times. It’s incredibly important to get this right – otherwise businesses risk losing valuable money on labour costs.
The Solution: Bizimply offers multiple time clock app solutions for shift-based businesses like call centres. Record accurate punch times with real time photo capture to avoid buddy-punching with our Timestation App for iPad, or clock in via our employee app or online.
STaff Documents
Document management done right.
The Challenge: Still stuck on manual processes? Paper-based documents have a nasty tendency to disappear when you need them most – the paper can pile up fast in a call centre!
The Solution: Digital document management has never been easier with Bizimply – our system sorts your important documents employee and type, meaning that you can keep track of important onboarding, training information and more for your team.
Consult with our experts for a personalised call centre people management solution
Bizimply condenses people management for call centres into just a few clicks, bringing the entire people journey from rota-building to payroll preparation into an all-in-one cloud-based solution.
“I love being able to see the costs per day, week & between departments. Having that data of how much we’re spending day to day has allowed us to see where we’ve been both over and understaffed.”
Sofie Rooney
Business Owner
Key achievements with Bizimply:
- Upholding compliance.
- Improved leave management.
- Real time labour cost and clock in time updates.
A selection of our partners & integrations
MOOREPAY
Moorepay offer a powerful payroll & HR solution that integrates with Bizimply’s time & attendance offering.
SAGE
With Bizimply and Sage you eliminate the double-entry of data and ensure your staff are paid accurately and on time.
BRIGHTPAY
With Bizimply and Brightpay attendance data is easily transferred over to payroll, saving time and money.
“Having all the employee records on a centralised platform meant we could do away with spreadsheets and endless pieces of paper.”
Omar Chagani
Managing Director, Soar Group
Key achievements with Bizimply:
- Keep better track of staff documents online.
- Vast reduction in paperwork.
- Streamlined rota-building.
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Fionnuala Hegarty
March 5, 2021
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