Remember your business success is based upon your success at gathering together a group of workers with different skills and experiences to produce a quality product.
It is critical that you start by hiring the right staff. All too often we visit new restaurants that have spent a fortune on design and layout but have paid no attention to hiring great people.
Hire people who have the potential to be effective servers and salespeople. Look for candidates who are friendly, personable, good at listening and persuasive.
Why don’t you do some role playing in the interview, play the part of a difficult customer and ask the candidate to improvise. They staff with potential may not necessarily have the right answers for the situation but they should have the right attitude.
Always resist the temptation to panic hire. Never in desperation hire the first person you interview. Always hold out for the right person.