CASE STUDY
Golden Discs & Bizimply
A MULTI-LOCATION RETAILER'S SUCCESS STORY
Retail
INDUSTRY
100+
EMPLOYEES
21
Locations
2017
USER SINCE
The BACKGROUND
Founded in 1962, Golden Discs is Ireland’s best-known and most-loved music and entertainment retailer. What began as a family-run business on the Irish high street has grown into a thriving national chain — and today, it’s busier than ever.
Fuelled by the remarkable resurgence of vinyl and a successful expansion into merchandise, Golden Discs is proving that physical retail, done right, remains a powerful force. Customers can browse the latest vinyl releases, new albums, films, TV box sets, accessories, headphones and more — in-store and online.
Golden Discs now operates 21 locations across Ireland, employing over 100 staff. Each store has a manager and supervisor, supported by a central HR and payroll function that keeps the entire operation running smoothly.
The Challenge
Before Bizimply, managing a workforce spread across multiple locations was a significant administrative burden. Rostering was done entirely manually — pen and paper, with no easy way for staff to check their schedules without physically visiting the store.
Payroll was even more labour-intensive. Time cards were collected manually from each location and sent to head office, where administrators had to collate, reconcile and process them every week. During peak periods like December, the volume of work was considerable — and the risk of errors, discrepancies and missing information was high.
The Solution
Golden Discs found the answer with Bizimply. Onboarding was seamless — the team received training on the dashboard and core operational features, and the system was rolled out across all stores quickly. Staff took to it immediately, welcoming the ability to check their rosters digitally without having to come in to find out when they were working.
Today, Bizimply is woven into the daily rhythm of the Golden Discs operation. Jacinta and the management team interact with the dashboard every day — monitoring the previous day’s sales, tracking targets and reviewing forecasts across their locations.
The impact on time and efficiency has been measurable. Bizimply saves approximately one hour per week per store on rostering, and between two and three hours per store on payroll processing — hours that managers can now redirect to their teams and their customers.
Three features in particular have been standouts for the Golden Discs team. The percentage sales per hour worked reporting remains an indispensable tool for understanding true store performance — giving management the insights they need to make smarter staffing decisions. The e-signature tool has been a game changer for a multi-site business, resolving the long-standing challenge of getting documents signed by staff spread across the country — especially during high-turnover periods like Christmas. And employee self-onboarding has significantly reduced the administrative burden on store managers: new hires now input their own details before their start date, ensuring payroll information is accurate from day one.
Bizimply also remains essential for compliance — a critical consideration for a business managing complex contracts across 21 locations. Jacinta has recommended the platform to other large retailers on more than one occasion.
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