Gourmet Food Parlour – Case Study

The Gourmet Food Parlour have been a Bizimply customer for just over a year, with all 7 of their locations currently using Bizimply to manage attendance, scheduling and more.

We caught up with Del, the Head of Operations at the Gourmet Food Parlour, to see how they are getting on.

Hi Del, thanks for meeting today. Could you tell us what you were previously using for scheduling, time & attendance and workforce management?

When I first started with the company we were still using Excel spreadsheets, it quickly became apparent that for an ever growing company such as Gourmet Food Parlour, we would need a more professional and scalable option.

What challenges led you to look for a solution like Bizimply?

Lack of consistency. There’s nothing wrong with saving Excel files in Dropbox, but when you have 7 units, inconsistencies can creep in. Also, I wanted more information on our wage percentage, ultimately I needed something that would save the company money.

It’s generally the first thing I reach for in the morning and the last thing at night.

How did you get started with Bizimply?

When I started with Gourmet Food Parlour, Lorraine our MD, had already decided to trial the product in one of our locations. I know Ger and Norman (Bizimply’s co-founders) from way back with their involvement inĀ the restaurant industry. After the trial period, we decided to roll it out in all seven units.

What was most important when evaluating your options for time and attendance?

The most important question was, can this system help me reduce my wage percentage? It also helped to have that existing relationship, I knew I could trust the guys in terms of service and support.

Who in your business is using Bizimply regularly?

I use it daily, as do Joanna and Maria in finance, Adam our Group Kitchen Manager, the two Lorraines (Company Owners), and all of our managers. Our employees use Bizimply regularly also, they love having their schedules sent directly to them also via the MyZimply app. It’s generally the first thing I reach for in the morning and the last thing at night.

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What have you found particularly useful?

It’s great for a variety of things; checking who is on in any given unit and what time they are working. The daily shift log is great – I tailored the questions specifically for our business. Keeping track of sales, and checking the wage percentage against the target sales.

What results has Bizimply helped you achieve in scheduling, time & attendance and labour costs?

It’s great to have all of this information on one platform, whereas before I had to go trawling through Dropbox for a dozen different spreadsheets. Being able to see instantly who is working, what manager or chef is on duty, and whether or not we are adequately staffed is a big help. Bizimply’s time and attendanceĀ is great for checking when staff are in, who is persistently late, and why someone worked over or under their scheduled hours.

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Being able to track and improve our labour cost is number one for me, labour cost is an ongoing challenge but Bizimply is a great tool in helping us achieve the desired results.

Thanks for talking with us today. Is there anything you would say to other businesses who may be interested in using Bizimply?

I would say it’s a very easy to use system that can potentially save you a lot of time and money. It gives you more control over your business and is especially useful for owners with multi-site operations.

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